Returns Policy

We offer all customers a 14 day money back guarantee as long as the mats are returned unused and in perfect condition. Shipping back to our warehouse must be arranged and paid for by the customer.

If you receive a tatami mat which is damaged when you receive it and you plan to return it, you must let us know within 5 days of receipt of the mat and send us pictures and details of the damage to service@tatami.us. In the case of damage, we will arrange for return shipping and for replacement or a refund.

Get in touch through our Contact Us page or by emailing service@tatami.us if you would like to return your order.